Terms of Service

Effective date: July 9, 2026 · Operated under the business name One Live Chat · Contact: support@onelivechat.com

1. Our services

One Live Chat provides professional services around website and customer communication, including: software setup and installation; managed operations (trained specialists handling conversations); content fulfillment; one-on-one consultation and training; website development and maintenance; and reporting.

2. Billing and payment

• Project work and consultations are billed by written quote and invoice, or by secure payment link provided during a session.
• All card payments are processed by our trusted partners; One Live Chat never sees or stores your card details.
• Prices are in US dollars unless stated otherwise at checkout.

3. Refund & Dispute Policy — 3-day money-back guarantee

• All sales are final; any unsatisfactory purchase may be refunded in full within 3 days of payment, on request, at our discretion Email support@onelivechat.com from the address used at purchase (or use the contact form) and include the approximate purchase date; nothing else is required.
• Approved refunds are issued to the original payment method. Stripe typically posts them within 5–10 business days depending on your bank.
• Disputes: if anything about a charge looks wrong, contact us FIRST — we acknowledge every billing question within 2 business days and resolve most immediately.
• After the 3-day window, defective or otherwise unsatisfactory purchases may still be refunded at our discretion — just get in touch.

4. Cancellation policy

• There are no subscriptions or recurring charges; you buy only what you choose, when you choose. "Cancelling" therefore simply means not purchasing again — no notice required, no fees.
• Scheduled consultations may be rescheduled or cancelled free of charge up to 24 hours before the session; within 24 hours we will always try to reschedule first.

5. Returns

The refund policy above (Section 3) is the applicable remedy.

6. Promotions

• Promotional codes and discounts apply only at the time of checkout, are limited to one use per customer unless expressly stated otherwise, have no cash value, and cannot be applied retroactively.
• Promotions may be modified or withdrawn at any time; purchases already completed under a promotion are never affected.

7. Fair use and conduct

You agree to use our chat services lawfully and respectfully. We may decline or discontinue service for abusive, unlawful or fraudulent use.

8. Liability

Services are provided with professional skill and care. To the maximum extent permitted by law, One Live Chat's total liability for any claim is limited to the amount you paid for the service giving rise to the claim.

9. Changes to these terms

We may update these terms from time to time; the effective date above always reflects the current version. Material changes are announced on this page before they take effect.

10. Contact

Questions about these terms: support@onelivechat.com or the contact form.