Privacy Policy

Effective date: July 9, 2026 · One Live Chat · support@onelivechat.com

What we collect

Contact details you give us — name and email address when you use the contact form, start a chat, or make a purchase.
Chat conversations — messages you exchange with our specialists, kept so returning customers can continue where they left off and so we can maintain service quality.
Basic usage data — pages visited on this site and technical information (browser type, approximate region) used for security and to operate the chat widget.

Payments

All payments are processed by Stripe. Your card details go directly to Stripe and are never seen or stored by One Live Chat. We retain only the payment reference, amount, and status needed for your receipts, our accounting, and refund handling. Stripe's own privacy policy is available at stripe.com/privacy.

How we use information

To provide the services you request and respond to your messages.
To keep prepaid credit balances and purchase history accurate.
To protect the service against fraud and abuse.
We do not sell personal information, and we do not share it with third parties except the processors named here (Stripe for payments, our hosting provider for infrastructure).

Cookies

We use a small number of functional cookies: a session cookie for the chat widget (so your conversation stays connected) and, if you make purchases, identifiers that keep your credit balance linked to you. We do not use third-party advertising cookies.

Retention

Chat transcripts and purchase records are retained while your customer relationship is active and for a reasonable period afterwards for accounting and dispute-handling purposes, then deleted or anonymized.

Your choices

Email support@onelivechat.com to request a copy of the personal information we hold about you, ask for a correction, or ask for deletion (subject to records we must keep for accounting). We answer within one business day.

Changes

Updates to this policy appear on this page with a new effective date.